PRIVACY POLICY

1.OBJECTIVE OF THIS POLICY

This Privacy Policy of Forensic Solutions WA pertains to the gathering, utilisation, disclosure, and management of personal information by Forensic Solutions WA also referred to as “We” or “Us” or “Our”. It encompasses personal information collected through our website, www.forensicswa.com.au (the “Website”), and during interactions with our clients.

By using our website or engaging with us in any capacity, you acknowledge and accept this Privacy Policy.

Forensic Solutions WA is committed to safeguarding the privacy of individuals by the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth) (“the Act”). We pledge to collect, utilise, and disclose personal information only in accordance with the Act and this Privacy Policy.

2.COLLECTION OF PERSONAL INFORMATION

Forensic Solutions WA may collect personal information directly from you or during our interactions with you, including when you contact and correspond with us, either by phone, email, text or via the website such as requesting information or engaging our services.

Subject to your consent, we may also collect personal information about you from other legal entities, publicly available information sources, or, in certain instances, from third parties, including government departments. The personal information we gather about you may encompass (but is not limited to) Driver’s license, passport details, or other identification documents

The purposes for which we gather your information may include:

  • Verification of your identity.

  • Communication with you (via electronic messaging like SMS and email, postal mail, phone, or any other lawful method).

  • Marketing & Business Development.

Failure to provide personal information may limit our ability to offer you services

Personal information we collect will not be retained beyond what is necessary for the original purpose of collection.

3.PURPOSE, UTILISATION, AND DISCLOSURE

Forensic Solutions WA may employ or disclose your personal information for the purpose it was collected and in accordance with Australian law, including:

  • Maintenance of our relationship with you.

  • Fulfillment of our legal obligations.

4.SOURCES OF INFORMATION

We gather personal information when you contact us, utilise our services, visit our website, or interact with us through other means.

5.DISCLOSURE OF PERSONAL INFORMATION TO OVERSEAS PARTIES

Certain third parties to whom we disclose your personal information may operate outside Australia. For instance, we may disclose your personal information to overseas or national facilities during information and data processing, backup, and scanning activities or to obtain services on your behalf from third parties.

This may encompass:

  • Service providers or other third parties with data storage or operations outside Australia.

In such instances, we will ensure that appropriate arrangements are in place with these third parties to protect your personal information. 

6.INFORMATION ABOUT THE WEBSITE, AND OUR SERVICES

We may contact you via email, SMS, or other means to provide you with updated information about the Website, events, or other information regarding our services. If you prefer not to receive such information, please contact us as outlined in (11) below.

7.ACCESS AND MODIFICATIONS

You possess the right to request access to or correction of your personal information held by us. If you wish to access, correct, or update any personal information we have about you, please reach out to us as outlined in (11) below. We may charge a fee for providing access to this information and may deny access as permitted by the Act. If we refuse your access or correction request for valid reasons, we will communicate the rationale(s) at the time of your request.

8.STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION

Forensic Solutions WA will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, Forensic Solutions WA excludes all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.

We may store/ archive your files in hard copy or electronically in our IT systems. These may include Australian-based cloud servers or the servers of third parties within Australia.

We implement a range of physical and electronic security measures to protect the personal information that we hold.

Following the conclusion of a matter in which we have acted for you, we will return all original documents to you (unless you request us to hold them for you).

9.CHANGES TO THE PRIVACY POLICY

The date of this Privacy Policy is set out below. We may change this Privacy Policy at our discretion. By continuing to use the Website, or otherwise continue to deal with us, you accept this Privacy Policy as it applies from time to time.

10.COMPLAINTS PROCEDURE

If you have any queries or concerns about our collection, utilisation, or disclosure of personal information, or if you believe that we have not adhered to this Privacy Policy or the Act, please contact us as outlined in (11) below. When contacting us, please provide as much detail as possible regarding the query, issue, or complaint.

We anticipate that our procedures will handle your complaint fairly and expeditiously. However, if you remain dissatisfied, you have the option to file a formal complaint with the Office of the Australian Information Commissioner, the regulatory body responsible for privacy in Australia.

11.CONTACT US

Please direct any privacy issues or queries to Forensic Solutions WA at +61(08) 9225 5667 or through our contact page HERE.